NCR Customer Voice
NCR Customer Voice will help improve your bottom line by identifying the profit impact that
customers have on your business.

NCR Customer Voice is a web-based customer loyalty, retention and
referral tool based on the Net Promoter Score® that provides you
with instant feedback of your customer’s experience. You will receive
the necessary tools to turn your happy customers into an unpaid sales
force and leverage the power of social media channels as a referral
service.

Receive instant feedback from your customer’s responses

•Prompts your promoters (those who rated a 9 or 10) to“spread the word” through their social media channels
•Receive customer specific details that allow you to followup promptly to improve your customer satisfaction andretention
•Manage your existing customer base by following up withidentified passives (those who rated 7 or 8) and detractors(those who rated a 6 or below)

Monitor your business’s reports and numbers

•Track the exact dollar amount associated with yourprospective business
•Compare individual restaurant performance
•View your business at risk, customers, leads,recommendations, response rate, marketing and reports
•Display Loyalty summary with ongoing NPS® percentage

Get instant feedback with Customer Voice through NCR Pulse

•Have instant access to customer feedback through themobile dashboard
•Receive direct comments from promoters and detractors toyour mobile device allowing you to take immediate action
•Directly identify your best and worst performingrestaurants as they rate on the NPS®
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