Support – Entry Level IT Support Specialist

ALOHA POS

Restaurant & Retail Point of Sale Systems

About the job

No Experience? We’ll train you!

Cardinal Business Equipment (CBE) is a leader in providing innovative Point of Sale solutions to the hospitality & retail industry in St Louis and throughout the Midwest. We are hiring entry-level IT Support Specialists to support restaurant and retail POS systems located in Berkley, MO. If you’re comfortable using a computer and like helping people, you can succeed here.

GENERAL POSITION SUMMARY:

Our Call center supports restaurants who are using NCR-Voyix Aloha POS Software as well as other POS solutions. As a support specialist 80% of this person’s day will be responsible handling inbound calls from customers and assisting them with programming and software issues or troubleshooting computer and network issues, then accurately logging the interactions and resolutions within the ticketing system.

RESPONSIBILITIES:

• Answer customer calls and help resolve basic technical issues and escalate as needed.
• Handle user’s requests for menu changes and operational programming requests
• Perform Basic hardware and software troubleshooting
• Record detailed issue description, document troubleshooting steps performed, and enter issue resolution in the ticketing system
• Follow up with customers to ensure the issue has been resolved
• Achieve Aloha support certification through the NCRU online learning center while you are receiving hands on training as a level one responder
• Help support the set up, programming, training, installation, and implementation of new POS systems

SKILLS NEEDED

• No Experience Needed
• Basic computer knowledge (Windows, Apple IOS, etc…)
• Strong problem-solving skills
• Clear, professional communication skills — both written and verbal
• Ability to learn quickly

Pluses 

• C++ Certification
• Network+ Certification
• Experience with NCR Voyix Aloha Software

Benefits

• Paid training from day one
• A beginning foothold into IT
• Hands on Experience
• Plenty of room for upward growth

APPLY TODAY – We’re hiring fast

• Quick interview process
• Start within days